If you’ve been involved in user experience or researched some of its methods and best practices, then you’re probably well aware of Nielsen Norman Group. They’re a consulting agency best known for their research, reports and training highlighting what’s been proven to work in usability and showcasing examples of interfaces that utilize best practices and those […]
In a recent report released by McKinsey from a five-year study of 300 companies, the global management consulting firm found that organizations that adopted design-based principles and methods had 32% more revenue and 56% higher total returns to shareholders compared with other companies. Over those five years, McKinsey based their findings by looking at over 2 million […]
As noted on the SDN website, #SDGC19 will be taking place October 10-11, 2019 in Toronto, with pre-conference activities taking place October 9. This is significant to service design and design thinking professionals because the vast majority of Service Design Network events take place overseas, where the practice is more popular and common. Toronto has developed a strong […]