Workshops
What We Do?
Learn by doing to deeply understand your customers, capture their experiences across multiple touchpoints, and design exceptional services for customers and employees. Gain practical insights you can immediately apply when you return to your office, empowering your team’s service design skills.
Creating Experiences with Service Design
If customer experience is the value proposition, then service design is the methodology to make it happen. Used by organizations like Starbucks, Airbnb, Marriott, Disney, the UK government and more, service design is a collection of methods and techniques to deliver a holistic customer experience that can become your competitive advantage. If you want to get up and running with service design, this is the course for you.
In this two day hands-on session, the focus isn’t just to get you to learn or understand service design, it’s to get you to actually start doing service design. You’ll learn and practice how to develop strategy, design, implement and efficiently deliver multi-channel service experiences to improve your business and help you stand out with your customers.
During the workshop, we take real life scenarios to work through a variety of methods, practices and tools. Highlights of some of the topics we’ll cover include:
Introduction to service design
Planning for service innovation/improvement
User and design research
Developing personas
Journey mapping
Service Blueprints
Design sprints and prototyping
Tips for getting buy-in for service design.
** Tesani will also provide a workbook for all attendees as well as access to digital files and templates you can use.
How to Convince Your Boss
We know there a lot of options when it comes to your professional development and it’s important that your organization spend training budget wisely.
To help you convince your boss that this workshop is well worth the investment, we’ve crafted an email that you can pass along to help make the approval a no brainer.
Who Benefits from Service Design
Service design and its methodology empower anyone involved in shaping the customer experience—whether you’re a product owner, innovation leader, marketer, UX specialist, customer service rep, strategist, developer, or more.
Ready to apply methods and an approach to think differently about your business?