{"id":15941,"date":"2025-06-02T02:12:22","date_gmt":"2025-06-02T02:12:22","guid":{"rendered":"https:\/\/tesanidesign.com\/new\/?page_id=15941"},"modified":"2025-06-03T17:24:56","modified_gmt":"2025-06-03T17:24:56","slug":"workshops","status":"publish","type":"page","link":"https:\/\/tesanidesign.com\/new\/workshops\/","title":{"rendered":"Workshops"},"content":{"rendered":"\t\t
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Design Thinking\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We help people and organizations transform their innovation, change and problem solving capabilities through methods based in business rationale and good design.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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What We Do?<\/h2>\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLearn by doing to deeply understand your customers, capture their experiences across multiple touchpoints, and design exceptional services for customers and employees. Gain practical insights you can immediately apply<\/span> when you return to your office, empowering your team’s service design skills.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Workshops<\/h4>\t\t\t\t
We deliver our 2-day workshop in a variety of locations that focus on getting people up and running with design thinking and service design.<\/div>\t\t\t\t\t\t\t<\/div>\t\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Custom training<\/h4>\t\t\t\t
We work with organizations to develop training that best fits their unique needs and focus in their environment.<\/div>\t\t\t\t\t\t\t<\/div>\t\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Creating Experiences with Service Design<\/h2>\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf customer experience is the value proposition, then service design is the methodology to make it happen. Used by organizations like Starbucks, Airbnb, Marriott, Disney, the UK government and more, service design is a collection of methods and techniques to deliver a holistic customer experience that can become your competitive advantage. If you want to get up and running with service design, this is the course for you.\n\nIn this two day hands-on session, the focus isn\u2019t just to get you to learn or understand service design, it\u2019s to get you to actually start doing service design. You\u2019ll learn and practice how to develop strategy, design, implement and efficiently deliver multi-channel service experiences to improve your business and help you stand out with your customers.\n\nDuring the workshop, we take real life scenarios to work through a variety of methods, practices and tools. Highlights of some of the topics we\u2019ll cover include:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIntroduction to service design\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPlanning for service innovation\/improvement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tUser and design research\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDeveloping personas\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tJourney mapping\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tService Blueprints\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDesign sprints and prototyping\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTips for getting buy-in for service design.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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** Tesani will also provide a workbook for all attendees as well as access to digital files and templates you can use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How to Convince Your Boss<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We know there a lot of options when it comes to your professional development and it\u2019s important that your organization spend training budget wisely.<\/p>\n

To help you convince your boss that this workshop is well worth the investment, we\u2019ve crafted an email that you can pass along to help make the approval a no brainer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Who Benefits from Service Design<\/h2>\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Service design and its methodology empower anyone involved in shaping the customer experience\u2014whether you’re a product owner, innovation leader, marketer, UX specialist, customer service rep, strategist, developer, or more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Ready to apply methods and an approach to think differently about your business?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Design Thinking We help people and organizations transform their innovation, change and problem solving capabilities through methods based in business rationale and good design. What We Do? Learn by doing to deeply understand your customers, capture their experiences across multiple touchpoints, and design exceptional services for customers and employees. Gain practical insights you can immediately […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15941","page","type-page","status-publish","hentry"],"yoast_head":"\nWorkshops - Tesani Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tesanidesign.com\/new\/workshops\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workshops - Tesani Design\" \/>\n<meta property=\"og:description\" content=\"Design Thinking We help people and organizations transform their innovation, change and problem solving capabilities through methods based in business rationale and good design. What We Do? Learn by doing to deeply understand your customers, capture their experiences across multiple touchpoints, and design exceptional services for customers and employees. 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