Workshops

2-Day Workshop

Attend our 2-day workshop for practical and hands-on service design training.

Tesani’s service design workshops provide immersive learning that focus on practical strategies, tools and methodologies. In learning by doing, you’ll gain deep insight into how to better understand your customers, capture their service experience and journey across multiple touchpoints and guide you to develop and deliver great experiences for customers and employees by design.

Our goal is to give you what you need so you can apply service design the morning you return to the office.

Tesani offers these two-day workshops in a variety of locations. We also can provide custom training options if you would like us to come into your environment and work specifically with your team with discussions and scenarios tailored to your business.  Contact us directly for more information.

If you would like to receive emails about our latest training offering (and nothing more), enter your email below and we’ll let you know when we announce future workshops.

If you would like to receive emails (and nothing more), enter your email below and we’ll let you know when we announce future workshops.

"The only way to bring products and services to market, new and old. Everyone should start with this process."

Abinyah

2017-04-21T02:48:03+00:00

Abinyah

"The only way to bring products and services to market, new and old. Everyone should start with this process."
"The facilitators are very knowledgable about Service Design tools and techniques. They are great at sharing what works and what doesn't work to help make it real."

Danielle

2017-04-21T02:50:26+00:00

Danielle

"The facilitators are very knowledgable about Service Design tools and techniques. They are great at sharing what works and what doesn't work to help make it real."
"Excellent introduction to service design - a rich toolset and a very comprehensive and tangible 2 days. I would strongly recommend this course if you want to start with service design."

Cosanna

2017-04-21T02:52:32+00:00

Cosanna

"Excellent introduction to service design - a rich toolset and a very comprehensive and tangible 2 days. I would strongly recommend this course if you want to start with service design."

Next Workshop

Creating Experiences with Service Design

September 19-20, 2017

Library Square Public House
300 W Georgia St,
Vancouver, BC
V6B 6B4

$1295.00 + taxes  |  Register now

 

Workshop Overview

If customer experience is the value proposition, then service design is the methodology to make it happen. Used by organizations like Starbucks, Airbnb, Marriott, Disney, the UK government and more, service design is a collection of methods and techniques to deliver a holistic customer experience that can become your competitive advantage. If you want to get up and running with service design, this is the course for you.

In this two day hands-on session, the focus isn’t just to get you to learn or understand service design, it’s to get you to actually start doing service design. You’ll learn and practice how to develop strategy, design, implement and efficiently deliver multi-channel service experiences to improve your business and help you stand out with your customers.

During the workshop, we take real life scenarios to work through a variety of methods, practices and tools. Highlights of some of the topics we’ll cover include:

  • Introduction to service design
  • Planning for service innovation/improvement
  • User and design research
  • Developing personas
  • Journey mapping
  • Service Blueprints
  • Design sprints and prototyping
  • Tips for selling and implementing service design in your organization

Tesani will also provide a workbook for all attendees as well as access to digital files and templates you can use.

Service design and its methodology is relevant for anyone that impacts the creation and delivery of a customer’s experience. This includes:

  • product owners
  • innovation professionals
  • marketers
  • UX specialists
  • customer service representatives
  • strategists
  • developers and more.

Most of us know that customer experience is a critical success factor. However, most don’t know how to create an experience by design effectively and efficiently. This is where service design comes into play.

Register today to reserve your spot.

 

What To Do In Vancouver

If you’re coming to the workshop from out of town, there’s a reason why people come to this beautiful city from all over the world, including restaurants, bars, shopping, the outdoors, museums and more.

Here’s a list of recommendations for things to do and a list of places to eat and drink.

How to Convince Your Boss

We know there a lot of options when it comes to your professional development and it’s important that your organization spend training budget wisely.

To help you convince your boss that this workshop is well worth the investment, we’ve crafted an email that you can pass along to help make the approval a no brainer.

 

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